Terms of service

By accessing and purchasing from our website, you agree to the following terms. These are in place to ensure a smooth and transparent experience for all customers.

Products & Use

Our products are intended for professional use only. By purchasing, you acknowledge that you are trained and experienced in the application of eyelash extension products.

We are not responsible for misuse of products or improper application.

Orders

All orders are subject to availability and confirmation. We reserve the right to cancel or refuse any order at our discretion.

Please ensure all order details, including shipping information, are correct at checkout, as we cannot guarantee changes once an order has been placed.

Shipping

Delivery times are estimates and may vary depending on location and courier services. Once your order has been dispatched, we are not responsible for delays caused by the courier.

Refunds & Returns

Due to the hygienic nature of our products, all sales are final. We do not offer refunds or exchanges.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence so we can resolve the issue.

Product Storage & Responsibility

To maintain product performance, adhesives should be stored correctly and used within the recommended timeframes.

We are not responsible for reduced performance due to improper storage, environmental conditions, or use beyond the advised period (including use beyond 4 weeks after opening).

Liability

We are not liable for any allergic reactions, sensitivities, or damages resulting from the use or misuse of our products. Patch testing is strongly recommended prior to use.

Changes to Terms

We reserve the right to update or modify these terms at any time. Continued use of our website and services constitutes acceptance of any changes.